KYC Eligibility in Europe

To comply with international regulations, we verify the identity and residency of all users before they can use our services. This process is known as KYC (Know Your Customer).

Who’s Eligible

You can successfully complete KYC if you meet one of the following conditions:

1. You live in one of the 30 eligible European countries or Switzerland and provide:

• A valid passport from any country except the United States or Russia, and
  
  

• If you are not a citizen of an EU/EEA country or Switzerland: a residence permit in an EU/EEA country or Switzerland.
  
  

2. You live outside those 30 countries or Switzerland, but:

• Your country of residence is not on our prohibited countries list, and
  
  

• You have a passport from an EU/EEA country or Switzerland.
  
  

In simple terms:

• Citizens (except from the US or Russia) living in the EU/EEA or Switzerland are eligible.
  
  

• EU/EEA and Swiss citizens living elsewhere may also qualify if their country is not prohibited.
  
  

• Residents of prohibited countries, regardless of citizenship, are not eligible.
  
  

KYC Requirements and Thresholds

An account is created for eligible individuals who complete KYC. Requirements vary by verification tier.

Tier 1 – Account Creation

To create an account, the following are required:

• Proof of Identity (POI):
  
  

  • EEA citizens: a national identity card or passport valid for travel within the EEA
    
    

  • Non-EEA citizens: a passport
    
    

• Selfie
  
  

• For non-EEA citizens residing in the EEA: a second Proof of Identity (POI2), such as a valid residence permit issued by an EEA state. In limited cases, a national identity card issued by an EEA state may be accepted as POI2.
  
  

• In some cases, Proof of Address (POA) may also be required.
  
  

Tier 2 – Higher Transaction Activity

Tier 2 verification is required once one of the following thresholds is reached:

• €15,000 total virtual asset inbound transactions, or
  
  

• €25,000 total inbound transactions overall
  
  

The following documents must then be provided:

• Proof of Address (if not previously provided), such as:
  
  

  • Utility bill: electricity, gas, water, or landline
    
    

  • Account statement: bank or payment institution
    
    

  • Mobile phone bills are not accepted
    
    

  • Documents must:
    
    

    • Be in your name
      
      

    • Match the address provided
      
      

    • Be dated within the last three months
      
      

• Source of funds information and supporting documentation
  
  

You have 30 days to complete Tier 2 verification once the threshold is reached. Your account remains fully functional during this period.

Tier 2 thresholds may change without prior notice and may vary on a case-by-case basis.

List of Eligible European Countries

Users are eligible if they reside in one of the following 30 countries:

Additional Notes

• If your IP address is detected as coming from a restricted country, verification will be automatically blocked.
  
  

• Ensure you provide accurate information about your citizenship, residence, and identification documents.
  
  

• The prohibited countries list may change over time. Always review the latest version during your KYC process.
  
  

Need Help?

If you are unsure about your eligibility or encounter issues during verification, our support team is available to assist you.