Customer Support

IntroductionIf your money transfer expired or failed and was not received, it has been refunded automatically. You do not need to take any action to request the refund.The refund is processed immed...

This article covers the most common issues users encounter with UMA and how to resolve them.Account & Login IssuesI'm not receiving my email verification link. Check your spam or junk folder. Make ...

To comply with financial regulations, all UMA users must verify their identity before sending or receiving money. This process is known as KYC (Know Your Customer).Why Is Verification Required?Iden...

This article covers how to link a bank account to your UMA account for the first time, and how to replace or update your bank connection if needed.⚠️ UMA supports instant payments only. You must co...

If you're having trouble logging in or need to reset your password, follow the steps below.Having Trouble Logging In?Before resetting your password, try switching your login method: If you've been ...

Once your UMA account is set up and verified, you can send money to anyone with a UMA address — instantly, in any supported currency, with no need to use the same bank or financial provider as the ...

If you need to update your UMA address, you can do so easily from your account settings. Changing your UMA address does not affect your connected bank account or past transactions.Steps to Change Y...

Follow these steps to create your Lightspark Connect account at app.lightspark.com.Steps to Create Your Account Go to app.lightspark.com. Click Log In. Select Don't have an account? Sign Up. Enter ...

Follow these steps to set up your UMA account, verify your identity, and connect your bank so you can start sending and receiving money. The steps vary slightly depending on your country — select y...

About LightsparkWhat is Lightspark?Lightspark is a global payments infrastructure company that enables businesses to send, receive, and settle value instantly anywhere in the world. Built on Bitcoi...