Customer Support

IntroductionIf you see the message "You have reached the maximum number of connected bank accounts in the last month," it means you have hit the monthly limit for connecting bank accounts. This art...

IntroductionAs of June 2026, creating a US-based account directly on UMA is no longer available. If you are in the US and want to send funds from the US, you can now create a UMA account through So...

IntroductionUMA payments are typically instant, but in some cases a payment may take longer to settle depending on the receiving bank. If your UMA payment is still pending, this article explains wh...

IntroductionIf you see the error message We couldn't verify this payment handle when sending funds from SoFi using a UMA address, follow the steps below to resolve the issue.Issue descriptionThis e...

IntroductionIf your money transfer expired or failed and was not received, it has been refunded automatically. You do not need to take any action to request the refund.The refund is processed immed...

This article covers the most common issues users encounter with UMA and how to resolve them.Account & Login IssuesI'm not receiving my email verification link. Check your spam or junk folder. Make ...

To comply with financial regulations, all UMA users must verify their identity before sending or receiving money. This process is known as KYC (Know Your Customer).Why Is Verification Required?Iden...

This article covers how to link a bank account to your UMA account for the first time, and how to replace or update your bank connection if needed.⚠️ UMA supports instant payments only. You must co...

If you're having trouble logging in or need to reset your password, follow the steps below.Having Trouble Logging In?Before resetting your password, try switching your login method: If you've been ...

Once your UMA account is set up and verified, you can send money to anyone with a UMA address — instantly, in any supported currency, with no need to use the same bank or financial provider as the ...