Setting Up Your UMA Account

This article explains how to get started with UMA, including creating your UMA address, verifying your identity, and resolving onboarding issues.

How do I claim a UMA address?

• Go to https://app.uma.money/login.

• You’ll need to onboard as a Zero Hash customer during setup.

• Once onboarded, you can create your UMA address and connect it to your bank account using Plaid (a secure, third-party connection tool).

• You’ll authorize Zero Hash to automatically convert Bitcoin Lightning payments sent to your UMA into USD and deposit them in your bank account.

Do I need to verify my identity for UMA?

Yes. To claim a UMA address through uma.money, you must complete Zero Hash’s KYC (Know Your Customer) process. This may include:

• Submitting personal information and documentation.

• Providing a photo ID and selfie verification.

• Confirming residence and citizenship details.

Zero Hash is a regulated financial institution, so this step is required.

How do I resolve onboarding or KYC-related issues?

If you run into issues during onboarding or verification:

• Double-check that your submitted documents are clear, unedited, and match your details.

• If you’re asked for a selfie, make sure it matches your photo ID.

• Try a different browser or device, and clear your cache/cookies.

• If problems continue, contact the Zero Hash support team for assistance at uma@zerohash.com.

Once you’ve completed onboarding and created your UMA address, you’re ready to connect your bank and start receiving payments.