Troubleshooting the maximum number of connected bank accounts error

Introduction

If you see the message "You have reached the maximum number of connected bank accounts in the last month," it means you have hit the monthly limit for connecting bank accounts. This article explains what to check and what to do next.

Issue description

Lightspark limits how many times a bank account can be connected within a month. When this limit is reached, you may not be able to link another bank account until the limit resets or support reviews your case.

Basic troubleshooting steps

Before trying again, review the details you entered and make sure the bank account can be matched correctly.

1. Check that the account information is correct and that there are no extra spaces, symbols, or additional characters.

   Even a small typo can prevent the account from connecting successfully.

2. Make sure the bank account name matches the display name on your account exactly.

   If the names do not match, the account may not be eligible to link.

3. Remove any stale or unused bank connections, then try connecting the account again.

   Old connections can sometimes count toward your monthly connection attempts.

Contact support

If you still need help, contact support to ask whether your connection limit can be reset. For your security, do not share full bank account details in your message. If support needs more information, they will let you know what is safe to provide.

Additional information

If you are unsure whether a bank connection is stale or whether your account details are formatted correctly, review your account settings before trying again. If the issue continues, support is the best next step.