Troubleshooting UMA

This article covers common issues you may run into when using UMA and how to resolve them.

Are there limits to how much I can send or receive?

Yes. For security reasons and to comply with banking regulations, there are limits on how much you can send or receive in a given time period. These limits may depend on:

• The amount you’ve already sent or received.

• The locations of both the sender and the receiver.

• The financial institutions involved in the transfer.

If a payment is rejected:

• Try sending a smaller amount.

• Wait 24 hours and try again.

What should I do if my deposit is missing?

If a deposit doesn’t appear:

• Double-check that you sent the funds to the correct UMA address.

  • UMA transactions are powered by the decentralized Bitcoin Lightning Network, which means payments cannot be reversed once sent.

• If you sent money to the wrong UMA, reach out to us for support.

• If you sent money to the correct UMA and the deposit is still missing, our payments partner Zero Hash may be experiencing an issue.

  • You can contact them directly at uma@zerohash.com for further assistance.

What should I do if my transaction declines?

• Make sure there are sufficient funds in your account at the time of the transaction.

• To complete the payment, add funds and try the transaction again.

• Once your account is funded, it may take 1–2 days to reflect in our system.

• After that window, you should be able to process the transaction successfully.

Still need help?

If you continue to experience issues, please submit a support ticket and our team will assist you.